COVID-19 Community Response

COVID-19

We would like to provide you a quick update on our efforts surrounding the COVID-19 (coronavirus) pandemic. We are continuing to make changes as they are warranted, and as federal, state, and local officials offer new guidelines. Our customers' health has always been our top priority. With daily challenges continuing due to COVID-19, we want to assure you that our shipment processing is still up and running, and our warehouse team is taking the necessary steps to produce orders in the most sanitary and safe fashion. We are encouraging all employees to work from home if their presence is not absolutely necessary and ensuring all employees at our warehouse are following the CDC recommended guidelines.

AM I STILL ABLE TO ORDER FROM KAGEDMUSCLE.COM?

Of Course!  We’re currently still able to accept orders and ship domestically. Furthermore, when placing an order from our site we recommend using an address that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access. 

ARE YOU GUYS SHIPPING AS NORMAL?

We are closely monitoring the COVID-19 situation and have experienced an increase in online order volumes. We will continue shipping orders, uninterrupted, but some orders may experience delays beyond standard times you’re accustomed to.

Regarding international orders, due to recent changes of the rules and regulations of select courier services, we are currently unable to ship to the following countries

  • India
  • Saudi Arabia/Pakistan
  • Singapore
  • South Africa
  • Turkey
  • United Arab Emirates
  • Vietnam

Thank you for your patience during this difficult time. We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.  

CAN I CHANGE MY DELIVERY ADDRESS?

We understand that you may now need to adjust your delivery addresses. Unfortunately, our Support Team isn’t able to amend the delivery address of your order once it’s been placed.

SO WHAT IF I’M NOT THERE TO RECEIVE MY PACKAGE?

If you are unable to adjust your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full.

HOW LONG DO I HAVE TO RETURN?

We appreciate that it may not be as easy to return packages as it usually would, so we’ve extended returns to 60 days. If you have any issues when returning your items, please contact our support team here: https://www.kagedmuscle.com/pages/contact-km  

WHAT DO YOU RECOMMEND IF I AM PARTICIPATING IN A KAGED MUSCLE PROGRAM THAT REQUIRES A GYM? 

We understand that you have goals to achieve, and we’re here to help you achieve them. If you do not have access to a gym or equipment, we recommend checking out our 4-Week Train At Home Program! It provides you with everything you need to keep maintain your fitness routine, and still get in great shape, with little equipment, right in the comfort of home. We also have other workout-from-home content that you might find helpful

I HAVE MORE QUESTIONS
Please contact our support team here

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