Customer satisfaction is our number one priority. We guarantee that if you’re not completely satisfied with your purchase, simply return it for 100% refund guaranteed.
Kaged Muscle is the first, ultra-premium sports nutrition supplement line of its kind and was created to help you reach your health and fitness goals without cutting corners. Formulated with only the purest, patented ingredients, all Kaged Muscle Supplements experience rigorous testing before being allowed in your supplement stack. We Test, We Don’t Guess.
To help our customers reach their health and fitness goals through proper education and scientifically-backed supplementation.
Kaged Muscle is a rapidly growing company looking to expand our team of fitness-minded individuals. Successful candidates will be capable of working both independently and with our team-oriented colleagues in the downtown Huntington Beach headquarters. We are seeking a dynamic and organized self-starter with strong written and verbal communication, and the ability to prioritize and multitask in the following areas:
Enhance current customer experience via predominantly emailed correspondence and occasional calls. Refund/return coordination, creating live chat functionality, and improving overall customer service to ensure complete satisfaction with both internal and external customers.
Miscellaneous logistical administration to include, but not limited to – direct retailer and warehouse communications, overseeing ordering processes, day-to-day warehouse correspondence and coordination, and handling inbound and outbound logistics.
The ability to learn and understand the external customers’ processes/systems in order to troubleshoot issues and problem solve, as well as clear, concise communications are key elements for this role.
Supporting social channels.
Assisting with local product sampling events.
Analyze current processes and recommend enhanced efficiencies.
Experience with Excel for reporting purposes.
Previous EDI experience a plus.
Please submit an original, introductory cover letter and resume for this exciting role. Applicants not providing a non-standard cover letter will not be considered for our Team.
Job Type: Full-time Job
Location: Huntington Beach, CA
Required education: Bachelor's Required experience: Customer Services - 10 years
Kaged Muscle is a rapidly growing company looking to expand our team of fitness-minded individuals. Successful candidates will be capable of working both independently and with our team-oriented colleagues in the downtown Huntington Beach headquarters. We are seeking a dynamic and organized self-starter with strong written and verbal communication, and the ability to prioritize and multitask in the following areas: Web: Help design assets along with develop and execute a visual aesthetic for our website throughout the store, content, and training programs. Social Media: Conceptualize and design animated and static social graphics for all social channels. Ads: Visuals for Facebook, Instagram, Display Ads, etc.
Email Assets: Develop, design, and maintain visuals.
Photography: Assist during in-studio photo and video shoots for image assets, image editing, learn video editing.
Print: Help develop designs for direct mail pieces; invitations, inserts, stickers, and postcards.
Ad hoc: Presentation design, assistance in editing + art direction when needed, creating package design assets, internal marketing assets.
Packaging & Labels: Editing labels as needed along with ideating and developing new packaging and label concepts.
Degree in Design or related discipline or equivalent a plus.
3+ years in professional contents creation related position.
Knowledge across social platforms and content creation for each.
Experience with ecommerce marketplace Amazon a plus.
Experience working with ecommerce platform Shopify a plus.
Ability to photograph and/or film products and/or product settings a plus.
Passion for health and fitness is a plus.
Proficient in Adobe Creative Suite (Photoshop, InDesign, Illustrator, After Effects, Premiere)
Kaged Muscle is a rapidly growing company looking to expand our team of fitness-minded individuals. Successful candidates will be capable of working both independently and with our team-oriented colleagues in the downtown Huntington Beach headquarters.
We are looking for a detail-oriented individual with a minimum of 3 years Account Receivable and Collection experience who will take full ownership of the A/R & Collection position at a medium size company.
Applicant will be responsible for tracking and resolving outstanding payment issues and generate weekly aging reports in a timely manner. The candidate must be proficient in MS Office (especially Excel) and knowledge of NetSuite is preferred.
The applicant should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both paper and over the phone, as he or she will frequently deal with higher levels of management.
Responsibilities include but are not limited to:
Post cash receipts and credits to customer invoices
Send statements to customers on a regular basis
Follow up with customers on unpaid overdue invoices and other outstanding issues
Research customer chargebacks & follow up with customers and/or Operations Department to resolve
Dispute unsupported customer chargebacks with customer (both through customer portals and by email)
Learn and track the customer promotion and allowance credits and provide reports on when they’ll be applied to outstanding invoices
Record daily cash activity
Assist with month end close reconciliations & schedules
E-commerce experience preferred for reconciling & recording online sales